This is an office based role
Closing date 31st August 2023
Interviews to be held week beginning 4th September 2023
Our award-winning insurance business is looking for a Customer Service Advisor to join its growing team. Candidates should have a strong bias towards providing an exceptional customer experience and be able to solve complex problems in a quick and efficient manner. If you are an enthusiastic, charismatic individual who takes pride in providing a quality service, then we are excited to hear from you.
Responsibilities and Duties
· Deal with incoming customer queries and make alterations to our clients existing policies and renewals.
· Carry out the sale of new Motor and Personal policies.
· Provide administrative support to other departments.
· Manage renewal documentation and other compliance critical elements.
· Engage with sales initiatives to help grow our existing book of Motor and Personal business.
· Cross sell a wide range of products to our existing portfolio of clients.
· Responsible for maintaining high levels of professionalism while working towards building a quality rapport with every client.
· Work with the management team to stay up to date with product developments and changes in processes.
Qualifications and Skills
· Provide excellent customer service
-5 GCSE's: Grade A-C (inc. English and Maths)
-Competent user of Microsoft Office
-Be able to work as part of a small, motivated team
- Good interpersonal skills
Desirable Criteria:-
-12 months experience in a sales environment
-Have proven track record in meeting and exceeding targets
-Previous insurance experience
- Use of CRM system
The Company
We are an award-winning rural insurer, with an enviable reputation for high client retention and quality products. We provide a wide range of rural and commercial insurance products as well as Risk Management Services and Financial Advice with our own range of managed funds.
We are looking to develop our rapidly expanding team with motivated and enthusiastic individuals who take pride in providing high quality customer service.
Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Full internal licensing programme to be provided at outset. Competitive salary dependant on experience. Full time permanent role.
Job Types: Full-time, Permanent
Salary: £21,000.00-£25,600.00 per year
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Work Location: In person
Application deadline: 31/08/2023
Expected start date: 18/09/2023
