German Speaking International Billing Associate - Wholesale
Job Req ID: 16428
Posting Date: 25-May-2023
Function: Business Services & Operations
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Location:
Building 31, Budapest, Hungary
Salary: Competitive
What you'll be doing:
- have full ownership on supplier invoice validation and revenue activities in Global Wholesale Voice area
- ensure accuracy and consistency of customer invoices through revenue assurance activities delivered on time
- identify and communicate risks related to revenue and margin management
- build and maintain outstanding relationship with both internal and external customers/suppliers and provide excellent customer experience
- manage supplier disputes and follow up until resolution
- provide status updates throughout the monthly billing cycle
- make sure supplier invoice validations are compliant with external/internal regulations and are completed on time ensuring proper payment processes
- Home office is available in this role depending on further agreement
This role will suit you if you have the following skills:
Soft skills:
- Ability to meet the customers’ needs in line with the business requirements
- Focusing on the objectives and the required outcomes of the processes while delivering a service
- Working with a cooperative and positive attitude in a group setting to achieve common goals
- Ability to comprehend and to oversee various aspects of a problem or a situation
- Taking the responsibility and taking care of the consequences of making a decision
- Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
- Ability to find root causes of problems and to focus on their quick and efficient solution
Professional skills:
- Bachelor degree (preferably finance, accounting or business management area)
- Good knowledge of MS Office Applications (strong excel skill is an advantage)
- Experience in Billing Management or Accounts Payable is an advantage
Language skills:
- English on a fluent level
- German on a fluent level
Why this job matters
The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.
What you’ll be doing
1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2. Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
3. Assists in the review and progress assessment on continuous service improvement plans for each customer.
4. Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
6. Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.
2. Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
3. Assists in the review and progress assessment on continuous service improvement plans for each customer.
4. Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
6. Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.
The skills you’ll need
Customer Service
Customer Success
Communication
Issue Resolution
Continuous Improvement
Problem Solving
Service Level Agreement Management
Order Management
Supplier Management
Technical Support
Business Process Improvement
Issue Escalation
Project/Programme Management
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
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