JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
$ads={1}
Duties & responsibilities
What this job involves –
To be the professional face of the client organization and deliver a seamless outstanding service to the client. To provide administration support to the facilities team.
- Client/Stakeholder Management
Ensure prompt operation of the switchboard and that all phone queries are directed to the correct client staff/ team.
Maintain and update phone directory and phone systems as required.
Ensure that reception areas, including desk and seating areas are tidy and presentable
Meet and greet clients promptly and contact staff member via phone to advise of guest’s arrival
Maintain brochures and ensure literature is kept up to date and are the most current edition
Book meeting rooms as requested
Liaise with facilities to ensure that after-hours air-conditioning and lighting requirements are in place for after-hours functions
Process car parking booking requests for permanent and/or casual bookings
Issue access cards, including entering into the system and handling any relevant paperwork
Collect and/or receive local and international courier deliveries, receipting in register and contacting relevant staff
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
On-site key point of contact for Facilities in the client’s premises
Fulfil any ad-hoc requests promptly and efficiently to support the facilities team or (client) business
Ensure any faults or defects are recorded and reported to facilities team to ensure an outstanding client experience is maintained
- Procurement & Vendor Management
Assist in the procurement of vendors and services as required
- Finance Management
Assist in financial processes for facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner
Ensure prompt and accurate management of purchase orders in the financial system, as required
Health & Safety Management
This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
- Site Operations Management
Seek ways to constantly reduce costs and improve operational standards
Occupancy planning – assist with updating of seating plans and new joiner seat assignment as required
Maintain premises in neat and good working condition at all times
Assist with reporting and follow up of building management issues
Management of WHS including warden and first aid lists/ supplies
Maintain access control and key register, allocations and supplies, as required
Assist with facilities reporting and administration requirements
- Risk Management
Support the implementation and monitoring of disaster recovery and business continuity plans
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
To apply you need to be: –
A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.
Prior experience in facilities, property management, hospitality or related field preferred
Must present a professional and friendly corporate image to clients
Ability to interact well within a team
Ability to learn new systems quickly
Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors
Self-motivated
Minimum twelve (12) months experience in a corporate environment
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
Critical Competencies for Success
Client Focus & Relationship ManagementDemonstrates proactive & professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
Project Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches long term solutions
Firm First MindsetAble to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship ManagementAble to interact with the general client staff & vendors with ease
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Has a customer-oriented attitude
Project Management & Organizational SkillsProven ability to manage multiple and complex operational matters on a daily basis
Demonstrates ability to prioritize and manage the completion of tasks in an efficient and timely manner
Key skills
Problem-solving skills and capacity to deal with ambiguity
Ability to effectively deal with stressful situations
Able to work independently
Self-motivated; confident & energetic
Flexible – able to adapt to rapidly changing situations
Goal-oriented – able to focus on meeting all performance targets
Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener
Exhibits honesty & trustworthiness
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
$ads={2}
